Refund policy

Last updated: November 9, 2026

Returns

I do not accept change-of-mind returns. My return exception is a jewelry defect present upon arrival, assessed individually by me. Once I determine that there is a jewelry defect, you may choose to return your piece for repair or return it for a full refund.

Please follow the return instructions I provide when your return is authorized.

Please contact me before sending your piece back.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

If you believe your piece arrived with a jewelry defect, please contact me within 7 calendar days of delivery at enchantedsilverworks@gmail.com with your order number and photos of the issue. I assess each reported defect individually.

Once I confirm the jewelry defect and authorize the return, I will provide a prepaid return label, whether you choose repair or a full refund.

Damages and issues

Please inspect your order when you receive it and contact me promptly if an item is defective or damaged, or if you received the wrong item.

Refunds

If I confirm a jewelry defect present upon arrival and you choose to return the piece for a full refund, that refund includes any original shipping charge you paid. I will notify you after receiving your return. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact me.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.